Refund Policy

At MORLX, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Refunds

You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

To be eligible for a return, items must:

• Be unworn and unused

• Be in their original condition

• Have all original tags attached

• Be returned in the original packaging where applicable

• Not show signs of washing, damage, or alteration

For hygiene and safety reasons, certain items may not be eligible for return once opened or worn.

2. How to Request a Return

To request a return, please contact us with:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Relevant photos, if the item is damaged or incorrect

Our team will review your request and provide return instructions where applicable.

Please do not send items back before your return has been approved.

3. Refunds

Once your returned item has been received and inspected, we will confirm whether the refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow additional time for your bank or payment provider to process the refund and display it in your account.

4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can assess the issue.

Where the item is confirmed to be faulty or incorrectly supplied, we will work with you to arrange an appropriate solution, which may include a replacement, repair, or refund.

5. Exchanges

If you would like to exchange an item for a different size or product, please contact us before returning your order.

Exchange availability depends on stock levels. If the requested item is unavailable, a refund may be offered instead.

6. Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, the cost of returning an item may be the customer’s responsibility.

Where a return is required because we sent an incorrect or faulty item, MORLX will provide appropriate return instructions.

7. Sale Items

Sale or promotional items may be subject to specific return conditions. Any applicable restrictions will be clearly stated at the time of purchase.

8. Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.

For hygiene reasons, certain products may also be excluded from returns where applicable.

9. Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, but orders that have already been processed or dispatched may no longer be cancellable and may need to follow our standard returns process.

10. Contact Us

If you have any questions about returns or refunds, please contact the MORLX team.

Email: admin@morlx.co.uk

We are happy to help with any questions regarding your order, return, or refund.

MORLX
Premium Performance. British Design.