1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–2 business days for your order to be prepared and dispatched. During busy periods, launches, promotions, or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Standard UK Delivery: 2–3 working days
Express UK Delivery: 1–2 working days

Delivery times are estimates and may vary depending on your location, courier service, weekends, public holidays, and circumstances outside our control.

3. Delivery Charges

Shipping costs will be clearly displayed during checkout before you complete your purchase.

From time to time, MORLX may offer promotional delivery options, including free delivery on qualifying orders. Any applicable offer will be clearly communicated at checkout.

4. Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided when placing your order.

You can use the tracking information provided by the courier to follow the progress of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery Address

Please make sure your delivery address is accurate and complete before placing your order.

MORLX cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

If you realise that you have entered the wrong delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

6. Delayed or Missing Orders

Although we work with delivery partners to provide a reliable service, occasionally deliveries may be delayed due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and delivery details so that we can investigate.

If tracking confirms that an order has been delivered but you cannot locate it, please check with other members of your household or building and contact the relevant delivery provider where appropriate.

7. Damaged Deliveries

If your parcel arrives visibly damaged, please contact us as soon as possible.

We may request photographs of the packaging and the affected item to help us investigate the issue and determine the appropriate resolution.

8. International Delivery

International delivery availability may vary.

If MORLX offers delivery outside the UK, any available destinations, delivery costs, estimated delivery times, and applicable charges will be displayed at checkout.

Customers may be responsible for any applicable customs duties, taxes, or import charges associated with international orders.

9. Contact Us

If you have any questions about your delivery or order, please contact the MORLX team.

Email: admin@morlx.co.uk

Please include your order number when contacting us so we can assist you as quickly as possible.

MORLX
Premium Performance. British Design.